During the first sit down interview (think “The View”), I was joined by several Ford Execs, including Anthony Prozzi, Ford Designer (Interior Design Manager of the Flex), Kate Pearce, Ford Flex Marketing Manager, and Usha Raghavachari, Ford CUV Marketing Communications Manager, who shared their insight, expert information and passion about the Flex. Jay Ward, Ford SUV/CUV Communications Manager, later joined us for the walk-around tour of the vehicle.
What’s a Flex?
So what is the Ford Flex? Well Kate Pearce said that “it’s something really unique and different in the market.” It’s defined by Ford as a crossover, which is a vehicle that combines the best features of a car, coupled with the capabilities of an SUV. “We fundamentally believe that Flex is the next game changer for Ford. There will be nothing else like it in the marketplace,” said Kate Pearce.
Anthony Prozzi added that he thinks, “what makes a game changer, and a vehicle like the Flex so important
is the fact that it is well designed.” (coming from a designer himself!) “In an arena with so many competitors, the thing that’s going to set you apart is obviously the way it looks…first impressions always make the lasting impression. Its looks, its overall appearance, enhanced with all the comfort and driving dynamics of it, you have not only a game changer, but you have something that’s significant and a homerun for Ford Motor Company.”
And the Flex is for…
And who’s the target customer? Well, this time it’s not about a demographic,
but a psychographic. That is, the Flex customer is someone who wants to avoid the norm and make a statement. “Our target consumer, we describe them as an attitude rather than a demographic,” said Usha Raghavachari. “We’re getting so much positive feedback from young

Usha Raghavachari, Ford CUV Marketing Communications Manager, talks to the CarsDiva about the Ford Flex customer.
and old, alike…we like to describe them as people who invest in the interesting.”
In my opinion, well the vehicle is definitely interesting, and indeed, it evokes a reaction. As to what kind of reaction- well you decide! Whether you’re a fan or not, you have to admit, the Flex does draw attention. And if you’re not convinced by your first impression, give it the benefit of the doubt and check out the inside. Quite extraordinary, I must say…
As part of the new vehicle launch, Ford dealers across the country are throwing consumer parties to “unveil” the Flex. Unfortunately I missed some of them, but I was lucky enough to get a couple Flex souvenirs from the successful events hosted by my friends in the Philadelphia area- Lilliston Ford (Vineland, NJ), Haldeman Ford, (Hamilton Square, NJ), and C & C Ford (Horsham, PA). And next week (August 18-22), I’ll be checking out the Flex events at Springfield Ford and McCafferty Ford. Stay tuned….
If you’re interested in learning more…
Check out the site to learn more about the 2009 Ford Flex, particularly the “CarsDiva Directory of Reviews” which is a compilation of all the Flex reviews on the Web. Post your thoughts in the discussion forum, and take a peak at the calendar to learn about Flex events in your area, and to see which Flex event I’ll be at next!
Videos (and more on Ford’s Blueprint for Sustainability with John Viera, Director of Sustainable Business Strategies) soon to follow!!!





